+Shipping Information
General
Information:
Shipping standards are created by our couriers, not us. We
will always ship the method you have paid for even if your desired arrival
date is before the delivery standard date. This means if you have requested
your package to arrive in Toronto in one day and you've paid for ground
service - 4-5 business days, we will ship via ground. Please select the most
appropriate shipping method if your gift is time sensitive. We are not
responsible for shipping delays from couriers or common carriers. If your
parcel is more than 3 days late after the delivery standard has passed, we
will be happy to credit your freight costs back to your credit card and
initiate a trace on your package.
Please note that shipment time on our order page reflects business days.
All orders are shipped within 1 business day of receipt of order which means
that we require a 24 hr window to create, wrap and have your order ready
before it leaves our facility. Deliveries are performed
weekdays between the hours of 9:00am and 5:00pm. At this time we are unable to do
weekend/evening deliveries. Although we do our best to accomodate special
requests, we cannot guarantee specific time of day deliveries. Our volume increases substantially at Christmas and
we may need additional time to process your order before shipping. We will
post messages at the top of each page during the Christmas season to advise
you of any shipping delays.
You are always welcome to use your own courier, just give us a call and
we'll let you know when to send them to pick-up.
If a basket is returned to us because of an incorrect address provided
by you, we can re-ship the basket to the recipient at an additional freight
cost....Please check
your addresses carefully!
Delivery
Standards
Delivery Standards measure the allowable time given by the courier in
business days, not counting the ship date, in order to guarantee delivery. If you package
does not arrive within the timelines given our guarantee covers the freight charges only.
We cannot refund the package contents until it is returned to us or a claim is made
against the carrier and they guarantee it is lost. Occasionally packages are delayed in
shipping due to weather, mechanical breakdown etc.
Delivery Standards across Canada vary between Major Centers (Vancouver, Edmonton, Calgary,
Toronto, Montreal etc) and outlying areas. The following are guidelines representing
delivery standards across Canada.
Within Canada
Canada
Post Delivery Standards
Dimensional
Weight
Dimensional weight (also called minimum density weight and the cubing
rule) ensures that the postage for a lightweight, bulky parcel adequately covers the cost
of transportation for the space it occupies. The shipping price is based on the greater of
the dimensional weight or the actual weight.
To determine the dimensional weight of the parcel you follow this
formula:
Length x Width x Height = Volume
Then divide the Volume either by 6,000 if you are measuring in
centimeters, or 165 if you are measuring in inches. All box measurements on this site are
in inches so our formula is:
Volume165 = Dimensional Weight.
Deliveries
Within BC
All orders are shipped within BC by Canada Post. If your company
has an account with another courier, call us to arrange a suitable time for your courier
to pick-up from us.
Across
Canada
All orders are shipped across Canada using one of
Canada Posts Services (Expedited, Xpress or Priority Courier). Delivery times and costs vary depending on the size of basket shipped and the
destination.
To the
USA
USA
Unfortunately due to new Bioterrorism restrictions of goods shipped to the US, we are no
longer able to ship gifts to the US. Please visit out colleagues at
for all you USA gift basket needs.
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