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OUR POLICIES

Privacy Policy

Your Information:

All information provided to B Young Baskets remains with B Young Baskets. We NEVER share information with other companies, except in the form of testimonials with express permission from you. Your e-mail address, street and mailing address and all other information you provide us (including the recipients information) remains secure with B Young Baskets.

Your Credit Card Information:

Please note: Using common e-mail addresses such as hotmail and other free e-mail accounts may result in your order being delayed or cancelled unless proper address verification can be made even after the credit card has been processed. We reserve the right to cancel any order that appears suspicious. This is to protect our online store from fraudulent internet activity.

SSL SECURE PAYMENT

All credit card information is gathered using the highest level of security. On the credit card entry screen you will see a  on the status bar at the bottom of your screen indicating that the page you are on is a secure page - SSL Secured (128 bit). Your credit card number is gathered over an encrypted server, the highest level available.

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Return Policy

• 100% Satisfaction Guaranteed- If the recipient is not happy with the basket call us to let us know what the problem is. As long as the basket is intact (the wrapping is still on and no products have been removed) we will be happy exchange it for another gift of the same value or store credit (less shipping costs). We cannot however account for everyone's tastes and cannot exchange individual products from our baskets.
•  All of our baskets leave our facilities over wrapped in cellophane, wrapped in bubble wrap and newsprint to ensure proper shipping. If the box looks like it has been opened or if the exterior has been damaged in any way, let us know so that we can start a claim with the carrier.
• If a basket is returned to us because of an incorrect address provided by you, we can re-ship the basket to the recipient at an additional freight cost, or ship the basket to you (within Canada) at an additional freight cost. If the basket is a regular website creation we can cancel the order once it comes back to us but you are responsible for the freight plus a 15% restocking fee...Please check your addresses carefully!
• All of our products are clearly listed in their respective product pages. Although from time to time we need to substitute products due to availability, we always substitute with a like item of the same value or higher. We cannot refund individual products solely because it is not generally a product they enjoy. If there is a product that is damaged during shipping, this can be replaced, but we may at our discretion ask to have it returned for inspection.

sales@byoungbaskets.com

General Information:

Most of the baskets on our site are handled by two very trusted partners that we've developed relationships with over the course of the last 10 years. We have one company located in British Columbia and one company in Eastern Canada. Both companies are the very best in Canada at creating beautiful baskets and handling the shipping aspects. Rest assured that B Young Baskets is fully responsible for your orders and if there is a problem, we will solve it for you quickly and efficiently. All custom work is still designed, created and shipped by B Young Baskets personally.

Shipping standards are created by our couriers, not us. We will always ship the method you have paid for even if your desired arrival date is before the delivery standard date. This means if you have requested your package to arrive in Toronto in one day and you've paid for ground service - 4-5 business days, we will ship via ground. Please select the most appropriate shipping method if your gift is time sensitive. We are not responsible for shipping delays from couriers or common carriers. If your parcel is more than 3 days late after the delivery standard has passed, we will be happy to credit your freight costs back to your credit card and initiate a trace on your package.

Please note that shipment time on our order page reflects business days. All orders are shipped within 1 business day of receipt of order which means that we require a 24 hr window to create, wrap and have your order ready before it leaves our facility. Deliveries are performed weekdays between the hours of 9:00am and 5:00pm. At this time we are unable to do weekend/evening deliveries. Although we do our best to accomodate special requests, we cannot guarantee specific time of day deliveries. Our volume increases substantially at Christmas and we may need additional time to process your order before shipping. We will post messages at the top of each page during the Christmas season to advise you of any shipping delays.

If a basket is returned to us because of an incorrect address provided by you, we can re-ship the basket to the recipient at an additional freight cost....Please check your addresses carefully!

Delivery Standards

Delivery Standards measure the allowable time given by the courier in business days, not counting the ship date, in order to guarantee delivery. If you package does not arrive within the timelines given our guarantee covers the freight charges only. We cannot refund the package contents until it is returned to us or a claim is made against the carrier and they guarantee it is lost. Occasionally packages are delayed in shipping due to weather, mechanical breakdown etc.

Delivery Standards across Canada vary between Major Centers (Vancouver, Edmonton, Calgary, Toronto, Montreal etc) and outlying areas. The following are guidelines representing delivery standards across Canada.

Within Canada
Ground Shipping

Express Shipping = Normally 1/2 the time of Ground Shipping

Air Shipping = Overnight to most major cities and towns, 1-3 days for rural

Dimensional Weight

Dimensional weight (also called minimum density weight and the cubing rule) ensures that the postage for a lightweight, bulky parcel adequately covers the cost of transportation for the space it occupies. The shipping price is based on the greater of the dimensional weight or the actual weight.

To determine the dimensional weight of the parcel you follow this formula:

Length x Width x Height = Volume

Then divide the Volume either by 6,000 if you are measuring in centimeters, or 165 if you are measuring in inches. All box measurements on this site are in inches so our formula is:

Volume165 = Dimensional Weight.

Deliveries Within BC

All  orders are shipped within BC by Canada Post or FedEx. If your company has an account with another courier, call us to arrange a suitable time for your courier to pick-up from us.

Across Canada

All orders are shipped across Canada using one of Canada Posts Services (Expedited, Xpress or Priority Courier), UPS or FedEx. Delivery times and costs vary depending on the size of basket shipped and the destination.

Courier Service to Residential Addresses

At Christmastime especially it's extrodinarily hard to keep up with busy people! We have offered residential delivery in the past, however we have found that shipping Canada Post to residential addresses is more convenient for the recipients and a much, much more secure method of delivery. There are several reasons for this. First of all, during the week preceeding Christmas we are unable to give a time frame beyond "business hours" therefore making the party wait around all day for their delivery. Even if the request is to "just leave it at the door", there are numerous problems that can arise. One, the weather is temperamental...rain, snow, sleet and wind contribute to baskets being ruined and blown all over the neighborhood. Two, animals can get to the baskets and three....well baskets are pretty darn tempting and theft is a possibility.

So we've decided for the best interest of our clients to ship these residential orders out by common courier (Canada Post, UPS, FedEx). By doing this if the recipient is not home, the driver will come back the following day after attempting delivery with a notice to let the recipient know that they have a delivery and where to pick it up. It is then kept in a secure environment until the recipient, at their leisure, can pick up their parcel.

I hope this makes things a little clearer, as we don't want to dissapoint anyone!

To the USA
USA
Unfortunately due to new Bioterrorism restrictions of goods shipped to the US, we are no longer able to ship gifts to the US. Please visit out colleagues at www.fancifull.com for all you USA gift basket needs.

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Sample Policy
At B Young Baskets we understand that samples are an important part of a corporate gift program. Many companies need samples in order to make a final decision for a large order. Our sample policy is simple. We charge for all samples that we create for an order. If the sample is selected we credit the purchase price (less shipping & taxes) back against the large order. If you do not wish to keep the sample, it is returnable however there is a 15% restocking fee plus shipping costs. To return the gift it must be in the same condition as when you received it....cellophane and bow intact.

sales@byoungbaskets.com